Provider Partnerships Associate

Field Operations
Nairobi, Kenya
May 25, 2026

Who we are

Rescue.co is East Africa's largest emergency response network. We coordinate ambulances, air evacuations, and roadside assistance across Kenya, Uganda, Tanzania, and increasingly Southern Africa as well. To date, we've completed over 65,000 lifesaving missions.

Traditional dispatch systems couldn't handle what we deal with daily: patchy connectivity, complex geography, multilingual callers, and decisions measured in seconds - we build systems designed for our terrain from the ground up. Our engineering team is small and ships fast, layering AI-assisted triage, advanced routing, and a real-time partner network that spans the continent.

The work is hard and the stakes are real. We hire people who want to build technology that actually saves lives.

Read More >

Eligible candidates will have:

  • Bachelor's degree or Diploma, graduating 2024–2025
  • Willingness to travel frequently across Kenya on short notice
  • Fluent in English and Kiswahili

The job

Join the field operations team in expanding and strengthening Rescue.co's lifesaving emergency response network.

You will meet with and help recruit and onboard new service providers (ambulances, road rescue teams), ensuring compliance with operational standards through account setup, training, and technology installation. You'll conduct regular inspections and audits, and travel to engage with partners to help your team maintain high service delivery standards throughout our network.

The role also involves continuous improvement of onboarding and partner engagement, monitoring partner performance, and reporting key outcomes to your managemer. It requires a proactive, organised professional with strong communication skills and a commitment to consistency, integrity, grit and effective partnership management.

Must have

  • Bachelor's degree or Diploma in any field
  • Recent graduate from 2024 or 2025, or graduating in May this year
  • Willingness to travel: role involves frequent travel across Kenya, often on short notice
  • Passion for field work: role involves long days in the field, including device setup, partner training, and site visits
  • Willingness to work on the move: must be comfortable working from vehicles, clinics, dispatch centers, and remote locations, not from a desk
  • Outspoken, confident communicator with strong interpersonal skills and the ability to engage clearly with different stakeholders
  • Fluent in English and Kiswahili

Nice to have

  • Additional East African languages

Responsibilities

  • Help recruit and onboard new ambulance and road rescue service providers to expand the reach of the emergency response network
  • Train new and existing providers on using the Flare app, dispatch protocols and standards, and general professionalism and care
  • Carry out inspections among existing and new providers
  • Travel to meet with provider partners to conduct regular inspections and onboarding
  • Facilitate performance reviews and feedback sessions to assess provider performance and address improvement areas
  • Solve provider-related issues by collaborating with other departments to ensure timely and effective solutions
  • Facilitate the distribution and setup of necessary technology and equipment to new partners
  • Track and evaluate partners' performance using system metrics to ensure compliance with service standards and operational efficiency
  • Ensure all partner operations comply with legal and regulatory requirements and report outcomes to your manager

Are you the one for this job?

Our story
  • Bachelor's degree or Diploma, graduating 2024–2025
  • Willingness to travel frequently across Kenya on short notice
  • Fluent in English and Kiswahili
Apply here

Frequently asked questions

Other open roles

Focus on ownership, quality, and expertise.

Our story

See our team and dispatch in action

See our dispatch team and 1,000+ strong responder network deliver real-time rescue services across Kenya every single day.

Benefits included

Expert team of professionals
Ownership and contribution encouraged
Healthy lunches and team time in the office
Flexible hours and vacation

Open Positions

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Developers
Field Ops
Dispatch
BizDev
Provider Partnerships Associate
Field Operations
THE ROLE
Recruit, onboard, and audit ambulance and road rescue partners across Kenya to strengthen Rescue.co's emergency response network.
Nairobi, Kenya
YOU BRING
  • Bachelor's degree or Diploma, graduating 2024–2025
  • Willingness to travel frequently across Kenya on short notice
  • Fluent in English and Kiswahili

Join the field operations team in expanding and strengthening Rescue.co's lifesaving emergency response network.

You will meet with and help recruit and onboard new service providers (ambulances, road rescue teams), ensuring compliance with operational standards through account setup, training, and technology installation. You'll conduct regular inspections and audits, and travel to engage with partners to help your team maintain high service delivery standards throughout our network.

The role also involves continuous improvement of onboarding and partner engagement, monitoring partner performance, and reporting key outcomes to your managemer. It requires a proactive, organised professional with strong communication skills and a commitment to consistency, integrity, grit and effective partnership management.

RESPONSIBILITIES
  • Help recruit and onboard new ambulance and road rescue service providers to expand the reach of the emergency response network
  • Train new and existing providers on using the Flare app, dispatch protocols and standards, and general professionalism and care
  • Carry out inspections among existing and new providers
  • Travel to meet with provider partners to conduct regular inspections and onboarding
  • Facilitate performance reviews and feedback sessions to assess provider performance and address improvement areas
  • Solve provider-related issues by collaborating with other departments to ensure timely and effective solutions
  • Facilitate the distribution and setup of necessary technology and equipment to new partners
  • Track and evaluate partners' performance using system metrics to ensure compliance with service standards and operational efficiency
  • Ensure all partner operations comply with legal and regulatory requirements and report outcomes to your manager
Read about the role ->

Offices

Nairobi

Based in our beautiful HQ in Nairobi which houses our leadership and dispatch centre.

Global

Join our team in Tanzania, Uganda, and Europe on our remote-first global team.