Summary of terms

Summary of terms

Ground rescue.co ambulance cover

The ground ambulance rescue.co membership provides you access to Kenya’s largest emergency response network, and covers you for two evacuations per person per annum throughout Kenya. Read the full terms and conditions here.

Here’s what you’re covered for:

Preparedness Planning and Support

‍Every membership comes with getting you prepared. This includes access to the membership portal to organize emergency information which helps us during an evacuation. ‍

24/7 call centre support and triage

The dispatch centre is available 24/7/365  to assist during any emergency. Dispatch also coordinates hospital admissions on your behalf including informing your insurer or providing recommendations on the nearest and most appropriate hospital based on the nature of the call. 

Ground Ambulance Emergency Dispatch

‍This includes all emergencies resulting from an accident, trauma, illness, and medical condition or inter-facility transfers for specialized care.

What’s not covered:

Specialty services

‍This includes but is not limited to transport to and from the hospital for immobile patients to attend doctor appointments or reviews, transport of physicians or medical staff for at-home medical consultations, at home delivery of oxygen or medical equipment and any other use of an ambulance dispatch other than for an emergency.

Not medically necessary

‍Emergency dispatch is covered only to the extent it is medically necessary to receive immediate medical attention or a medical review assessment before determining if the member requires immediate medical attention. Requests for ambulance dispatch services with no symptoms are not covered.

Hospital Admission Costs

‍Once the ambulance treats the member on scene or transfers the member to the hospital, the cost of services while at the hospital including but not limited to the following are not covered: deposit and admission fees, services such as x-rays or any other diagnostic scan.

Events and Standby Services

‍This includes pre-planned activities such as a party, wedding, sports game or tournament, funeral or really any large gathering where a standby first response team is requested for a predetermined duration of time. This also includes standby services at home for home deliveries. 

Unverified Members

‍Services for individuals who are not registered as members. 

Other Emergencies from other Individuals

‍This policy only covers you and cannot be transferred to other individuals.

Emergencies outside of Kenya

Any emergency outside of Kenya.

Other emergencies

‍Any other emergency other than what the membership includes. 

Rescue.co shall endeavour on a reasonable best effort basis to provide the Services, however, Rescue.co retains the right to use its judgment in all cases. Rescue.co's ability to successfully execute an Intervention depends upon local conditions at the time of request of Services and compliance with local various authorities such as police, other law enforcement and military organisations. ‍